Refund and Returns Policy for Dutch Seeds
At Dutch Seeds, we value your satisfaction and strive to provide the highest quality seeds and excellent customer service. However, we understand that circumstances may arise where you may need to request a refund or return. Please review our Refund and Returns Policy carefully to understand your rights and obligations:
1. Refund Policy:
- We offer a 100% satisfaction guarantee on all our seeds sold directly by us. If you are not completely satisfied with your purchase, you may request a refund within 30 days of receiving your order.
- To be eligible for a refund, the seeds must be unused, unopened, and in their original packaging.
- To initiate a refund request, please contact our customer support team. Provide your order details and the reason for your refund request.
- Once we receive your request and inspect the returned seeds, we will process your refund within 14 days.
- The refund amount will be issued through the original payment method used during the purchase.
2. Returns Policy:
- If you receive damaged, defective, or incorrect seeds, you may request a return within 7 days of receiving your order.
- To be eligible for a return, the seeds must be unused, unopened, and in their original packaging.
- To initiate a return request, please contact our customer support team at [customer support email/phone number]. Provide your order details, images of the damaged or incorrect seeds, and a brief description of the issue.
- After reviewing your return request, we will provide instructions on how to return the seeds.
- Once we receive the returned seeds and verify their condition, we will either send you a replacement or process a full refund, including any shipping costs incurred during the return.
3. Non-Refundable and Non-Returnable Items:
- Food (like Hemp Cheese) and improperly stored biological goods are non-refundable.
4. Shipping Costs:
- If you receive a refund, the cost of shipping the original order to you will be deducted from your refund, unless the return is due to our error.
5. Discretionary Refunds:
- In some cases, we may offer discretionary refunds or returns outside the standard policy. These decisions will be made on a case-by-case basis and subject to the sole discretion of Dutch Seeds.
6. Contact Information:
- If you have any questions or need assistance with refunds or returns, please contact our customer support team
Please note that our Refund and Returns Policy is subject to change without prior notice. It is your responsibility to review this policy periodically to stay updated with any modifications.
Last updated: 2023-08-03
Thank you for choosing Dutch Seeds! We appreciate your business and are committed to providing you with the best shopping experience.